Frequently Asked Questions
Everything you need to know about your Hasselblad purchase and experience.
What are the shipping costs and delivery times within the EU?
We offer complimentary express shipping on all orders over €500. For most EU destinations, delivery typically takes 2-4 business days via our premium courier partners.
What is the return policy for Hasselblad equipment?
You may return your unused equipment in its original packaging within 14 days of receipt. Please contact our support team to initiate a secure return authorization process.
Does my purchase include a global warranty?
All new Hasselblad cameras and lenses purchased through our EU store include a standard 12-month manufacturer warranty, which can be extended by registering your product online.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure bank transfers. Financing options are also available in select EU territories.
How can I track my order status?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.
Are VAT and import duties included in the price?
For all orders shipped within the European Union, the prices shown include the applicable VAT. No additional customs duties will be charged upon delivery.